Tom Taber is Managing Director and VOC Practice Leader at Strategex, Inc., a global market research consulting firm specializing in B2B customer loyalty studies and M&A customer due diligence.
During his over 10 years with Strategex, Tom has consulted with more than 100 mid-tier to Fortune 500 corporations across four continents. He focuses on developing growth strategies to improve customer relationships, uncovering opportunities for new product and service innovations, and leading M&A customer due diligence efforts.
Prior to joining Strategex in 2004, Tom held senior sales and marketing, general management, and corporate development roles at Pactiv Corporation and Sears Roebuck. He began his career as a strategy consultant at Bain and Company, working with clients in the automotive, glass, and distribution industries.
Tom has published several articles and frequently speaks at industry conferences, presenting expert insights on building customer loyalty to achieve greater commercial success. He received a BA in economics from Tufts University and holds an MBA from Northwestern University – Kellogg School of Business.