10 Questions to Ask Every Acquisition Target

10 Questions to Ask Every Acquisition Target

70% to 90% of all acquisitions fail to achieve the results acquirers want. Why? Most often, failure is directly tied to the integration plan and frequently, to diligence that wasn’t quite as effective as it could be.

According to a 2015 industry study by McKinsey & Company, companies with the best M&A results have strong capabilities in post-close integration. As a consulting firm, we’ve found that high performing M&A firms use the diligence exercise to gain critical insight into the target company, its management, key employees, its culture, and its customer relationships. They take a hard look at not only the financial numbers, but at the intangible assets that drive a company’s success plan.

Top 5 Tips for Improving Your NPS Score

Top 5 Tips for Improving Your NPS Score

The worldwide NPS conversation is evolving — from simply measuring one’s score to actually doing something about it. NPS cheerleaders are increasingly focused on what it takes to raise their scores. They’re also asking how to benchmark, set targets, and monitor improvements. Strategex has been incorporating NPS into our Voice of the Customer Research since the beginning — with a unique focus on Continuous Improvement processes — and we’re here to help answer those questions.

Facing the M&A Challenge -
One Key to Success: Customer Intimacy

Facing the M&A Challenge - <br>One Key to Success: Customer Intimacy

"It feels like everyone’s chasing the same deal," said one M&A executive we interviewed. With multiples still at their highest, there’s even more stress on internal teams charged with being sure the acquisition is a good one.So, why do 70% to 90% of all acquisitions fail to achieve the results acquirers want?

Five Steps to Gain the Most from Your Voice of the Customer Study

Five Steps to Gain the Most from Your Voice of the Customer Study

Nothing sets a team on fire like hearing what customers really think. The straightforward truth can be enlightening, engaging, and exhilarating. Follow these five steps to maximize the influence of a Voice of the Customer (VOC) study with employees.

6 Secrets of a Successful VOC (Hint: It’s Not About Research)

6 Secrets of a Successful VOC (Hint: It’s Not About Research)

In the spirit of continuous improvement, Tom has decided to revisit one of his favorite Expert Insights articles — “6 Secrets.” We hope you enjoy this tune-up on our six tried-and-true tips for maximizing the impact of a VOC customer survey.